Overview
If your hosting plan includes email, you can create mailboxes in cPanel such as info@yourdomain.com. Each mailbox has its own password and storage quota.
Create a mailbox
1) Log in to cPanel.
2) Email → Email Accounts.
3) Click Create.
4) Choose the domain (if multiple domains exist).
5) Enter:
- Username
- Password (strong)
- Quota (use default unless you have a reason to change)
6) Click Create.
Password best practices
- Use 12+ characters, ideally generated by a password manager.
- Do not reuse passwords between mailboxes or other logins.
- For shared mailboxes (info@, sales@), treat credentials as sensitive.
Access methods
Webmail
- cPanel → Email Accounts → Check Email
Email apps (Outlook, iPhone Mail, Gmail app)
- Use IMAP for receiving (recommended)
- Use SMTP2GO for sending (recommended)
Mailboxes vs forwarders
Mailbox
- Stores email on the server and syncs via IMAP.
Forwarder
- Sends incoming email to another address (e.g., your Gmail).
Common issues
- Mailbox full: increase quota or archive/delete
- Cannot log in: reset mailbox password in cPanel
- Can receive but cannot send: configure SMTP2GO for outgoing mail
Quick test
- Send a test email from Gmail to your new mailbox
- Reply from webmail
- Confirm delivery and spam placement
