BILLING AND RENEWALS IN WHMCS: INVOICES, DUE DATES, AND AVOIDING SUSPENSION
Category: Billing & Support
Overview
WHMCS manages billing and renewals for your hosting services. Understanding invoices and due dates helps you avoid service interruptions.
Key terms
- Invoice: bill generated for a purchase or renewal
- Due date: payment deadline
- Next due date: the service renewal date
- Grace period: time after due date before suspension (policy-dependent)
Where to find invoices
1) WHMCS Client Area → Billing → My Invoices
2) Open invoice to view:
- Status (Unpaid/Paid)
- Due date
- Line items
- Payment options
Best practice
- Pay before due date, especially for business-critical hosting and email.
- Keep your billing email updated so you receive invoice notices.
- Avoid changing nameservers close to renewal dates if email is critical.
If an invoice is not paid
Depending on policy:
- Service may be suspended after a grace period.
- Extended non-payment can lead to termination and potential data loss.
If you paid but WHMCS still shows unpaid
- Keep your payment confirmation.
- Open a billing ticket including:
- Invoice number
- Payment timestamp
- Transaction reference
Cancellations and domains (important)
Hosting cancellation does not automatically cancel a domain registration and vice versa.
Always confirm which service you are cancelling.
If you need billing help
Open a billing ticket with:
- Invoice number
- Service/domain
- Requested change (cycle change, payment issue, cancellation request)
